Reference

How phmgm Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, deposit via GCash, Maya, or InstaPay, and use the lobby — and how we protect it.

Account data protectionGCash, Maya, InstaPay transaction recordsYour right to access and correct dataSecure storage practicesDirect contact for data requests
phmgm How phmgm Handles Your Personal Data
DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to view, correct, or request deletion of the personal data we hold on your account, the fastest path is our live chat or email support channel. For account-linked payment queries — such as which GCash or Maya transaction records we hold — include your registered mobile number in your message so we can locate your record without delay. We aim to respond to all data-related requests within a reasonable time consistent with what local law requires.

Team online

Live Chat

Open the chat widget from any page in the lobby. Mention it is a privacy or data request and our team will route it to the right person.

Email Support

Send your data request to our support email. Include your registered account email and the specific data you are asking about.

Account Settings

Some data corrections — display name, linked mobile number — can be made directly inside your account settings without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use cookies and similar tracking on phmgm to keep you logged in, remember your preferred lobby view, and measure which pages load correctly on your device. You can adjust cookie preferences through your browser settings at any time. Your account password is stored as a hashed value — we never hold it in plain text. Two-factor verification via OTP to your registered mobile number adds a second layer before any login from an unrecognised device is allowed through.

Cookies and Session Tracking We use session cookies to keep your lobby state active. Analytics cookies are non-personal and help us fix page performance. You can clear them through your browser at any time.
Account Security Practice Passwords are stored as one-way hashes. OTP verification is sent to your registered mobile number whenever a login comes from a new device or browser.
Data Retention Schedule We keep your transaction records — including GCash, Maya and InstaPay cashout history — for as long as required under applicable Philippine financial rules, then delete them.
Who Can Request Changes Only the verified account holder can request data access, correction or deletion. We verify your identity before acting on any request through live chat or email.

Common Questions About Your Data on phmgm

Below are the questions we receive most often about how we handle personal data, what records we keep, and how you can exercise your rights as an account holder.

We collect your name, email, mobile number, and payment details such as your GCash number or Maya wallet ID. We also log device and session data when you access the lobby.

We do not sell your personal data. We may share it with payment processors like GCash, Maya, or InstaPay only to the extent needed to complete your transaction.

Transaction records tied to GCash, Maya, and InstaPay cashouts are kept for as long as required under applicable Philippine financial rules. After that period, records are deleted.

Yes. Contact us via live chat or email with your registered account details. We will verify your identity first, then provide the data we hold on your account.

Send a deletion request through live chat or email. We will remove data that is not subject to a legal retention requirement. Minimum compliance records may be kept as required by local law.

We retain only the data required under Philippine financial and legal rules. Everything else is scheduled for deletion. You can ask support to confirm the timeline for your specific account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.